Kaizo
AI-powered quality assurance for customer support teams
- 21-100 employees
- B2B
- HR
- Internal tools
- Training
- Customer service
- SaaS
- Weesperbuurt en Plantage, Amsterdam, Netherlands
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Company mission
To empower hybrid workforces to be more efficient, engaged and productive, so they can exceed their own performance expectations.
Our take
Improving the performance of a customer support team is an essential value for a business, but doing so requires coaching based on actionable insights. Although software that measures performance analytics and produces such insights exists, this often requires staff to work in a particular manner, and without incentive, and so is often avoided.
Kaizo provides a Workforce Performance Management (WPM) platform specialising in improving customer support teams through gamification, encouraging staff to track their sales success through "missions". Through this self-tracking approach, businesses can capture coachable moments for staff, integrate QA into work processes, and save time on manual reporting.
WPM platforms are nothing new, but Kaizo has taken a unique approach by tapping into the fulfilling feeling that comes with gamification, using this to encourage self-reporting and workflow improvement, whilst providing the data for coachable performance analytics. The company claims that this method allows businesses to improve their customer satisfaction rates by 5%, reduce resolution time by 60%, and save 4-8 hours on reporting every week.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Workations
- Free lunch
- Home office setup
- Flexible hours
- Open holiday policy
- Personal development program
- Mentorship program
- Visa sponsorship
- Stock options
- Remote work
- Team activities
- Referral bonus
Funding (last 2 of 3 rounds)
Apr 2022
$6.8m
SERIES B
Jun 2021
$4m
SEED
Total funding: $14.3m
Leadership
Dominik Blattner
(Co-Founder & CEO)Dominik is an Ambassador for City AI. Previously, they founded Cupenya.