Senior Billing Specialist, Klaviyo

Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas we want to develop. We are also encouraged to share what we are learning with the rest of the team and our manager's constant feedback helps us prioritise our development areas.

Klaviyo has clear values and lives by them. We are introduced to them early on and we celebrate people who displays this values. This values encourage us to work better together, to help one another, to develop ourselves both personal and professionally and they make Klaviyo a great and inclusive company to work in.

My manager is one of the best I've had so far in my career. She is completely honest and shares feedback, she cares about my development and what's going on in my personal life. If she ever feels I'm stressed she will proactively reach out and help me prioritise my workload. She has helped my prep for tricky calls numerous times, is empathetic and reassuring.

In my time at Klaviyo so far, it is clear that they stand by their values. There's no ego, no hierarchy, no bad management and it is refreshing to work somewhere that practices what they preach. All workplaces should be like Klaviyo!

Everyone has been so nice! I came to Klaviyo from a non-tech background so my learning has been slightly longer than most but I have been supported and encouraged so much and it inspires me to go all the way in this company.

I have weekly 1-1 check-ins with my manager, I've had support from other managers, weekly meetings with directors and other teams, 1-1 meetings with the director and even had a chance to meet the CEO! It's been so helpful and insightful!

All management is very strong and also highly supportive! My manager especially is the best: she's kind, attentive, a very good listener and offers great support. She inspires me to do my best work and takes into consideration my strengths and weaknesses when planning for the next workload, and offers lots of flexibility, solutions and even advice. I feel really supported at Klaviyo and I don't feel micromanaged. Klaviyo trusts employees.

I have lots of resources and support for the workload assigned to me. I find good balance and don't feel overworked or too tired. On the contrary, I feel my workload is positively challenging myself to do more and better. I can honestly say I don't feel overwhelmed at all, especially due to the support given. I know there is always someone to help.

Klaviyos (Klaviyo employees) are A M A Z I N G! Helpful, resourceful, nice, kind, attentive... I could list thousands of positive traits about the team. My coworkers are always happy to help understand things I am not grasping - they really go the extra mile. Everyone collaborates efficiently... We all get along amazingly!

From the day I joined, I have been learning all about Klaviyo. With product updates, it means I am continuously learning. They also offer an hour out of your week to learn anything you aren't sure on or help you develop.

When I joined I knew I had a lot to learn, but Klaviyo have massively helped me achieve a solid understanding, where I need to improve, and what I need to do to reach the next steps in my career. Weekly meetings with my manager help you understand this.

The company has grown a lot and I know I joined only a few months ago, but I hope it continues to grow the way it has. I'm eager to see it through the next growth period.

I have seen several colleagues hard work rewarded with promotions into management or senior roles. For me personally, my manager has helped build a plan to work on for the next year and if I execute it I will become the principal in the team.

Klaviyo's values are at the heart of our culture, they include being humble, collaborative, cursious, meticulous and remarkable. With these values people work together as well and learning new skills to level up (for them personally and for the business). This is shared with your team, the region and globally by reviews, in meetings, by emails, slack and in conversations.

Klaviyo have been so empathic, supportive and cautious throughout the pandemic (I joined in the middle of it). They've provided great healthcare (physical and mental), kept people working from home for safety, encouraged time off, financially helped with setting you up to work from home, implemented 2 Klaviyo Bank Holidays, Friday 3pm finish in winter and more. They're a very thoughtful bunch :).

One of Klaviyo's benefits is the learning stipend, which all employees enjoy. There's also fantastic collaboration across teams, so the opportunities to learn from experienced management and staff are endless.

We have frequent and interesting webcasts, providing information about all-things Klaviyo; regular meetings with our managers, with honest, open conversations; team syncs, company-wide Slack messages... I always feel informed.

Andrew Bialecki has been consistently rated as one of the best CEOs in tech, and working at Klaviyo, you can see why. Not only him; the whole leadership team are inspiring, embody the company values and inspire them across the whole team.

Klaviyo is completely transparent. From business goals and progress, right down to individual career goals. You always know where you stand, what is expected of you and what Klaviyo is doing to help you and your colleagues. You are encouraged to message managers and higher up's if there are any concerns, and these roles are always present and friendly in the office.

The perks are incredible at Klaviyo. I have never worked for a company like it. I am not just talking about salary (which is well above average), but their consideration of your other needs. Think free travel and books (fictional or work related) , training bonuses, health insurance, imposed mental health days for all the company and so so many more.

This is a huge focus at Klaviyo. They genuinely care about their employees and put their money where their mouth is. They have built this into our perks, but also have actively created safe spaces in work for all employees, whether that be LGBTQIA+, people of colour, people who are working abroad. Everyone is valued, included and safe here. They have also invested in professional coaching for their employees, for them to get advise independently of Klaviyo - for free!

Klaviyo has grown very quickly in a short space of time. This has meant that there is still a lot of opportunity to shape process and solve problems that will help shape the Klaviyo of the future. Embracing this is hugely rewarding excites me greatly.

There is great diversity in the EMEA office from a gender and ethnicity perspective. People are celebrated from whatever background they're from and the company works hard to recognise and landmark global events or anything in the public eye.

Klaviyo has grown fast in the past and will continue to do so in the future. This means no 2 days are the same and you have to adapt and flex as the business changes and evolves. If you try to stand still Klaviyo will quickly keep moving so you have to lean into the growth. With growth also comes multiple opportunities to learn new things and work with more people.