Customer Experience Specialist, MANUAL

Working at Manual has been an amazing experience. The company truly values autonomy and gives employees the freedom to work independently. This has allowed me to take ownership of my work and feel like I'm making a meaningful contribution.

Speaking of meaningful work, Manual.co is a mission-driven company that is making a positive impact on people's lives. It feels good to be a part of a team that is dedicated to creating high-quality products and services that help people live better.

the workload at Manual.co is very manageable. The company understands the importance of work-life balance and encourages employees to take time off when needed. This has made for a much more relaxed and enjoyable work environment.

Over my last year at Manual, I've worked on many products to help improve the men's health space. The projects I've worked on here have been some of the most challenging ones I've faced in my career and I think I've developed a lot as a designer navigating the problems but also taking on more autonomy than I've done previously.

I love that I'm learning something new nearly every day, whether that's on the Data side with the PMs to understand how our customers are using our service or it's collaborating with the clinician or customer service team to understand more about our treatments and the medications we provide customers.

The team at Manual is super hard-working, and if there's a tight deadline we do everything in our power to meet it or at least run and stumble.

Very challenging and mentally stimulating work environment. Growth targets are very ambitious and the team is always trying to push harder. You get a lot of freedom and responsibility to operate, while having company-wide support. You'll end up achieving things that you previously thought were years beyond previous career trajectory

Great opportunity to learn. The team is very experienced and ambitious. You also get a lot of responsibility early on. Learning both from the team and from your day-to-day activities, has really accelerated my skills & knowledge.

The team's work ethic is second to none. Work hard and play hard is the informal motto of Manual. We are all aligned on our mission of improving access to healthcare, and will stop at nothing to achieve it.

I love the hybrid working setup. It means I get a mixture of the office social + space when I need to focus on specific tasks working from home. The office is also really nice and you get to choose lunch every Thursday.

Exciting time to be joining as there are lots of new products launching. Each one has it's own customer base and different needs to understand.

What could be more empowering than helping men and women improve their health and confidence? Customer testimonials are a really nice way to see the impact that you're having.

MANUAL has a clear vision - A world where every person takes care of themselves and the world around them. Working here means you can be part of delivering that vision and in today's world, helping more people look after themselves in a meaningful way, feels like a great thing to be part of.

There is no ego at MANUAL, everyone's here to do what's best for the business and our customers which means being receptive to all ideas and suggestions, giving constructive feedback, and improving everyday.

MANUAL's growth over the past year has been huge. Not only in commercial terms but in the scope of what we're doing. We move quickly but we also see fast results which is exciting.

There is plenty of opportunities to learn, both informally from peers and on the job. But also the people team are continuously working on adding to the formal training to help people develop.

There is always a lot going on and the team work hard to make sure great work is celebrated. This is constantly happening and also includes shout outs in our monthly townhalls and awards at the end of the year

MANUAL allows for different life styles and situations. From my experience it is flexible around my family and hybrid working has so far been working really well.

I was open with Manual at interview phase that I was 6 weeks pregnant - I got the job. The support during my pregnancy, Maternity Leave and return to work have been next level. It makes such a difference to me being able to give my all at work and home.

Working with some of the brightest, hard working and sparkling people out there. No is rarely the answer and there is always a willing and helping hand. The office has a buzz and comradery about it.

It all comes from the top. A CEO and management team who actually live the values and know every inch of the business and can therefore make meaningful contributions to its day to day function rather than sitting in a glass office strategising.

My collagues are smart and ambitious: we learn from each other and support each other to improve and succeed! I like the collaborative problem-solving at MANUAL.

MANUAL is a very exciting company to work for - we are all aligned on and inspired by our mission "to partner with men to improve their everyday lives through better access to the health solutions that are right for their mind and body".

In one of our last pulse, more than 93% of our team members think that people of all different backgrounds, characteristics and beliefs are welcomed and listened to - this speaks to MANUAL's inclusive and supportive culture.

Manual is a fantastic place to work, where you are empowered to help bring change. Manual is pushing the boundaries of Men's health and this brings about lots of unknowns. Whether that is working in the product or tech team or a back office role in finance or legal everyday presents a new challenge and a whole load of experience that comes with it

Working along side other hardworking and driven people helps to build a culture were success is celebrated. People care about the company, its values and what its trying to achieve in reshaping Men's health care. You can't get more of a kick than working in that environment day in and day out.

The speed at which Manual is growing is incredibility exciting. What your role was 3 months ago can change significantly in the next 3 months. This provides a huge amount of ownership to every employee and the role they are performing. The social aspect is pretty cool to- an away day in Lisbon to meet up with the Brazil team. What's not to like?

The leadership team are excellent communicators & always have time for the staff. They are have very high expectations and stretch targets but they are incredibly supportive and collaborative in how we can achieve great things together

The organisation is incredible at being open and transparent. Goals & targets are clear but there is no agenda & no hidden communications. Everyone knows their part in the journey and where they stand. It is refreshing to be part of an organisation with no politics where everyone can just concentrate on doing their job.

Changing the way health care is delivered is a massively inspirational mission. It is not in doubt that health care cannot continue on the same pathway. It is incredibly exciting & inspiring to be part of a company who is genuinely set on changing the way that healthcare can be delivered.