Senior Customer Care Associate, Lattice
$58.5-73k
+ Stock Options, subject to the terms of Lattice’s applicable plans.
Employee success platform
Job no longer available
Employee success platform
501-1000 employees
Job no longer available
$58.5-73k
+ Stock Options, subject to the terms of Lattice’s applicable plans.
501-1000 employees
Company mission
To build cultures where employees and their companies thrive.
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Company mission
To build cultures where employees and their companies thrive.
109% employee growth in 12 months
Our take
Modern HR departments face many challenges, such as maintaining employee engagement, often across a distributed workforce. Lattice’s people success platform solves this problem.
Lattice enables companies to launch effective performance review cycles, implement OKRs and facilitate manager meetings, all of which are proven to drive engagement and productivity. Lattice’s solutions are now trusted by over 5,000 business leaders, including executives at Reddit, Slack and Cruise. The company is now valued at over $3B, which is a testament to industry confidence in its product.
Since launching a London office in 2021, Lattice has accelerated its international expansion, backed by significant funding. Scaling in this way will be an instrumental part of its future success, allowing the company to compete with rival HR software providers and become central to carving out the new world of work.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Medical insurance, Dental insurance, Disability insurance
Company values
- Ship, Shipmate, Self: We are one team, united by the goal of enabling our customers to thrive. By putting their success first, we strengthen the company as a whole. We collaborate as teammates and prioritize collective achievement above individual gains, ensuring the whole ship moves forward together.
- Own the outcome: We are all company owners. We hold ourselves accountable to achieving our goals, owning both our successes and setbacks. When faced with challenges we are resilient and remain focused on solutions. We believe that true ownership means not just doing the work but taking responsibility for its impact.
- Clear Eyes: We approach our work, colleagues, customers, and ourselves with clarity and honesty. We harness pragmatism as a superpower. We believe that starting from a place of truth will make us successful and happy in the long run.
- What’s Next: We have an insatiable appetite to grow, to improve, and to look for the next horizon. Whenever we arrive at a destination, we see it as the beginning of a new journey. Our work will never be done.
Funding (last 2 of 8 rounds)
Jan 2022
$175m
SERIES F
Mar 2021
$60m
SERIES E
Total funding: $329.4m
This company has top investors
Leadership
Sarah Franklin
(CEO)Prior to joining Lattice in 2024, Sarah spent 16 years at Salesforce, while there she held various roles, including President & CMO. She also worked at Amazon Web Services as the Head of Database Product Marketing.
Amy Christensen
(CRO)Prior to joining Lattice in 2025, Amy was GM of americas/Head of Revenue at Asana. She also spent nearly 10 years at LinkedIn, holding various roles including Senior Director of LinkedIn Talent Solutions.
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