Machine Learning Engineer, Symbl.ai

Symbl boasts a hefty set of features, including topic and ‘sentiment’ recognition, automatic transcription (with identification of multiple speakers in over 30 languages), as well as question and answers analytics and keyword detection. It’s a thoroughly impressive package, with usages like data analysis from customer calls and performance reviews for customer support or sales teams.

Within the realm of human voice analysis, Symbl has impressive capabilities. But conversation intelligence is a market with other big players, like Gong or Chorus.ai. While Symbl’s features are technically more impressive than those of Gong, Symbl falls short on holistic analysis including SMS and email, which can provide a clearer picture. Symbl works well but has tough competitors to differentiate itself from.