Automation & Systems Specialist, MANUAL

Customer Support

£32-38k

+ Generous share option scheme

SQL
JavaScript
Python
Salesforce
Zendesk
Zapier
Freshdesk
ChatGPT
Mid level
London

3-5 days a week in office

MANUAL

Digital clinic for hormonal imbalance, obesity, hair loss and more.

Posted today

MANUAL

Digital clinic for hormonal imbalance, obesity, hair loss and more.

201-500 employees

HealthcareB2CPersonal healthSubscriptionMental healthWellbeingMedTech

Posted today

£32-38k

+ Generous share option scheme

SQL
JavaScript
Python
Salesforce
Zendesk
Zapier
Freshdesk
ChatGPT
Mid level
London

3-5 days a week in office

201-500 employees

HealthcareB2CPersonal healthSubscriptionMental healthWellbeingMedTech

Company mission

To extend the healthy years of many lives focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

Company mission

To extend the healthy years of many lives focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

Top investors

Some candidates hear
back within 2 weeks

51% female employees

28% employee growth in 12 months

Our take

MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.

Manual works to remove the stigma around health problems such as obesity, hormone imbalances and menopause through teleconsultations, testing, regular check-ins and a range of tools, supplements and medications to treat commmon issues like poor sleep, hair loss, erectile dysfunction and skin conditions. Originally focused solely on men's health, the service led a shift in attitudes among its customers, with about half the men using the service to treat more than one condition, indicating that they're not just seeking help for the worst health issue that they're experiencing. Since, then it has opened its services to all genders with a hope to sift attitudes on a wider variety of health issues.

Manual has raised an impressive amount of capital, most recently in 2024. This funding is being used to expand its reach and enhance its services, particularly focussing on treatments for hormonal imbalance, obesity, and hair loss.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Benefits

  • Electric Car Scheme
  • Employee Discount
  • Generous stock option plan
  • Join one of the most promising scale ups in the healthtech space at a pivotal stage
  • Office snacks, Tuesday breakfast & Thursday lunches
  • One annual company off site in Europe and quarterly social events
  • Fitness & wellness benefit with Wellhub

Company values

  • We embrace the journey together: We recognise that we’re better together as one inclusive team; we support and challenge each other whilst looking after our health and the people all around us. We stay positive and always take the time to celebrate our successes
  • We put our patients at the heart of what we do: We care deeply about our patients, our work improves their lives. We are bringing their voice into every action we take. We're obsessed with solving their health problems. We're always looking for ways to raise the bar and go the extra mile for each and every one of them.
  • We are owners: We own the decisions we make and follow through with what we say we’re going to do. We commit, and agree to disagree, so that we can get things done. We do what we say thoroughly and well, feeling proud about our work.
  • We make it happen: We have life changing ambition! We thrive on our mission and the challenges it presents. We're bold on what we can achieve and make brave decisions to get there; we're go-getters, doing today not waiting for tomorrow as we strive to realise our vision.
  • We improve each and every day: We’re eager to learn, we're incredibly curious, and forever seeking ways that we can continue to grow. We don't over-analyse the theory, we constantly iterate to improve. We passionately believe that daily improvements lead to more meaningful impact and results.

Funding (last 2 of 3 rounds)

Sep 2024

$36.9m

EARLY VC

Mar 2021

$30m

SERIES A

Total funding: $71.6m

This company has top investors

Leadership

Experienced marketer. Previous Global Head of Marketing at Deliveroo and Head of Performance Marketing at TransferWise.

Diversity, Equity & Inclusion at MANUAL

  • Diversity and Inclusion at MANUAL is about fairness. It's a fabulous virtuous circle and we are fusing on:
  • Conversations - we are creating a common language via initiatives such as our monthly Tea & Learns, our IWD spotlight on our incredible female-identifying employees, our ongoing celebrations…
  • Learning - we are offering D&I trainings catered to our needs such as unconscious bias, psychological safety, mental health support...
  • Measurement - we are proud of our 93%+ favourable responses in our monthly pulse confirming that everyone feels welcomed and all voices are listenned to at MANUAL.
  • Culture - we are feedback-driven culture, we are humble and love to learn from each other!
  • We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and potential termination.

Endorsements

All

Challenging work (3)

Opportunities to learn (3)

Hard working team (3)

Flexible working (3)

Meaningful work (2)

Open and honest communication (2)

Team energy (2)

Inspiring mission (2)

Growing fast (2)

Strong leadership (2)

Jobs (23)

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